DameWare Remote Support

DameWare Remote Support Overview

DameWare Remote Support (DRS) is an affordable and easy-to-use systems administration and remote IT support tool that allows you to simplify and accelerate customer support. Wherever your end-users are located, you can remotely access their systems with the built-in DameWare Mini Remote Control software, and use the system tools on the DameWare Remote Support console to provide faster remote assistance.

Features of DameWare Remote Support

• Remotely control desktops, laptops & servers
  Remote support software for Windows®, Mac OS® X and Linux® computers. Share screens, chat, transfer files and initiate MRC, RDP or VNC sessions.
• Securely access computers outside the firewall
  Provide remote support to users anywhere, with the DameWare Central Server & Internet Proxy.
• Centrally manage users, licenses and host lists
  Manage users and permissions with Active Directory® synchronization, create and share global host lists, and control and activate licenses.
• Support end-users from your iOS® and Android™ device
  With the included mobile app, you can provide support from an Android smartphone or tablet, or iOS device such as an iPhone or iPad.
• Perform Windows administration tasks remotely
  Troubleshoot remotely without initiating full remote control sessions. Restart services & processes, edit registries, view & clear event logs, and more.
• Manage multiple Active Directory domains
  Unlock user accounts, reset passwords, organizational units and groups, and edit group policies from one interface.

System Requirements for DameWare Remote Support

RAM: 2 GB

Processor: 1 GHz

Operating System: Windows 7, 8, 8.1, 10 and 11

Space Required: 500 MB